[Free] 2018(June) Ensurepass Microsoft MB2-704 Dumps with VCE and PDF 21-30

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Microsoft Dynamics CRM Application

Question No: 21

You are working on a case, but you need to use a different process flow. What should you do?

  1. Use a dialog to switch the business process flow.

  2. Manually switch the business process flow.

  3. Use a business rule to switch the business process flow.

  4. Use a workflow to switch the business process flow.

Answer: B Explanation:

Ref: https://technet.microsoft.com/en-us/library/dn531164(v=crm.6).aspx

Question No: 22

What can be classified by using the subject tree?

  1. Opportunities

  2. Accounts

  3. Leads

  4. Cases

Answer: D Explanation:

Ref: https://msdn.microsoft.com/en-gb/library/gg309616.aspx

Question No: 23

You need to configure Microsoft Dynamics CRM to use a special service level agreement (SLA) for selected customers.

Which action should you perform?

  1. Select the SLA in the cases for the selected customers.

  2. Select the SLA in the entitlements for the selected customers.

  3. Select the SLA and then use the Set as Default function.

  4. Select the SLA on the customer account for the selected customers.

Answer: B Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level- agreements-slas.aspx

Question No: 24

What is the purpose of the business process flow in the opportunity form?

  1. To show other users who are collaborating on the opportunity

  2. To provide a sales script for the salesperson to use when speaking to a potential customer

  3. To show the current stage in the sales lifecycle

  4. To enforce entry of mandatory fields

Answer: C Explanation:

Ref: http://technet.microsoft.com/en-us/library/dn531164.aspx

Question No: 25

You create an opportunity and need to add products.

What should you do before adding the opportunity products?

  1. Set a price list.

  2. Change the revenue setting to user provided.

  3. Set estimated revenue.

  4. Change the revenue setting to system calculated.

Answer: A Explanation:

Ref: http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-sales- process/advanced-sales-processes/

Question No: 26

Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money.

You need to complete the configuration of the goal metric. What should you do?

  1. Add rollup fields.

  2. Create goals.

  3. Create fiscal years.

  4. Create rollup queries.

Answer: A Explanation:

Ref: http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals- management-in-dynamics-crm-2011-goal-metrics-1

Question No: 27

You currently sell widgets individually.

You now need to configure the product catalog to sell widgets in packs of 12. What should you configure?

  1. Primary unit

  2. Unit

  3. Base unit

  4. Unit group

Answer: D Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-unit-group- and-add-units-to-that-group.aspx

Question No: 28

Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records.

What should you do?

  1. Merge the two case records.

  2. Reference the case ID of the other case in the case ID field of each case.

  3. Add one case to the sub-grid on the other case for similar cases.

  4. Reference the case ID of the other case in the notes field of each case.

Answer: C

Question No: 29

You need to specify the number of support hours a customer will receive. What should you create?

  1. A service activity

  2. A service level agreement (SLA)

  3. An entitlement

  4. A contract template

Answer: C Explanation:

Ref: http://www.neudesic.com/blog/crm-entitlements/

Question No: 30

You plan to bulk import new case records.

You do not want the service level agreement (SLA) to apply to the new cases. What should you do?

  1. Set the Disable the SLAs system option.

  2. Pause all SLAs.

  3. Set the Ignore SLAs import option.

  4. Deactivate all SLAs.

Answer: D Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enable- service-level-agreements-slas-for-cases.aspx

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